Contact Us

Do you have any questions about our products, programs, or policies? Want to know the status of your order?

Phone lines and voicemail messages are available - but expect delays due to heavy volume and reduced hours. You can also reach us by email. Send us an email at orders@accessola.com and we'll reply within 5-7 business days. 

Shipping

Our store is operating at reduced hours so please expect delays. Canada Post shipping option letter mail is by regular mail, which depends on the weight of your order. Staff will adjust, if necessary, when your order is shipped. You may receive an email or an additional invoice for shipping if your order is overweight.

Calculated Canada Post and UPS shipping rates are based on address - this is a sample for a shipment within Toronto:

Shipping example

 

Please expect a delay as Canada Post is experiencing a high volume. Orders arriving in the U.S - Please also expect delays due to COVID-19. In store pick-up is not available during this time.

Offers & Discounts 

The Library Marketplace offers several discounts throughout the year. Don't miss out, sign up for our newsletter today! 

Can I use my discount code more than once?

Only one discount code at a time will be valid.

How long are discount codes valid? 

This depends on the promotion. We offer discounts which are valid for 30 days, 60 days and for a full year. Please review the fine print in each promotion you receive. 

What if my discount code is not working? 

Be sure to review the valid dates the code is available. If the problem still exists, send us an email at orders@accessola.com, include Discount Code in the subject line, or use our chat feature during business hours.

Bulk Ordering 

The Library Marketplace can assist with bulk ordering for both professional resources and for merchandise. Please contact us for more information. 

Do you have an question urgent?

You can call our toll free number 1-866-873-9867 Monday to Friday from 10:00 to 4:30 or contact Stephanie Pimentel.   Note: Orders cannot be placed by leaving a voicemail message. 

Or just walk-in!

Our office is open Monday to Friday from 9:30-4:30. You can scrap the shipping costs entirely if you pick-up your order from our office! We don't bite, just give us a heads up ahead of time that you'll be coming in. Office is currently closed to the public. 

COVID-19 Update

OLA offices are currently closed to the public due to COVID-19. If you are leaving a delivery for the store, please leave in the OLA lobby and staff will collect this delivery as we are practicing social distancing during this time. 

If you have a question about a return, please review our return policy.

The Library Marketplace 2 Toronto St., 3rd Floor,  Toronto, ON, M5C 2B6