Contact Us

Do you have any questions about our products, programs, or policies? Want to know the status of your order?

Phone lines and voicemail messages are available - but expect delays due to heavy volume and reduced hours. You can also reach us by email. Send us an email at and we'll reply within 5-7 business days. 

Our Location

Ontario Library Association

Centre for Social Innovation (CSI)

192 Spadina Avenue, Suite 205

Toronto, ON M5T 2C2


Calculated Canada Post and UPS shipping rates are based on address - this is a sample for a shipment within Toronto:

Or just pick it up!

You can scrap the shipping costs entirely if you pick-up your order!

The CSI building is open to the public Monday-Friday, 9:30am-4:30pm. You can visit our office at Suite 205 during this time to pick up your order. Please wait until you receive a confirmation email from us before arranging pick up.

At this time, we cannot arrange for after hours or weekend pick-up.

Offers & Discounts 

The Library Marketplace offers several discounts throughout the year. Don't miss out, sign up for our newsletter today! 

Can I use my discount code more than once?

Only one discount code at a time will be valid.

How long are discount codes valid? 

This depends on the promotion. We offer discounts which are valid for 30 days, 60 days and for a full year. Please review the fine print in each promotion you receive. 

What if my discount code is not working? 

Be sure to review the valid dates the code is available. If the problem still exists, send us an email at, include Discount Code in the subject line, or use our chat feature during business hours.

Bulk Ordering 

The Library Marketplace can assist with bulk ordering for both professional resources and for merchandise. Please contact us for more information. 

Do you have an question urgent?

You can call our toll free number 1-877-340-1730 Monday to Friday from 10:00 to 5:00 and ask for the store manager, Stephanie Buosi.  Note: Orders cannot be placed by leaving a voicemail message. 

COVID-19 Update

OLA offices are currently closed to the public due to COVID-19. If you are leaving a delivery for the store, please leave in the OLA lobby and staff will collect this delivery as we are practicing social distancing during this time. 

If you have a question about a return, please review our return policy.