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Returns Policy

Please Note: The Library Marketplace Returns Policy applies to institutional orders only.

All individual orders are considered final sale unless the product is damaged or defective.  

  • Permission to return must be received in advance of return from orders@accessola.com. A return authorization number will be issued. No returns will be accepted without a return authorization number.
  • Returns will be credited at the original discount and price. The original invoice number must be quoted on all return documentation. 
  • All returns will be subject to a $10.00 restocking fee.
    • Return quantities greater than 30% of the original order will be credited at 80% of the invoiced amount returned above 30%.
      • Example: 10 copies purchased; 6 copies returned = 3 copies credited at invoiced amount; 3 copies credited at 80% of invoiced amount
  • No returns will be accepted after 60 days (2 months) of the date of invoice.
  • For events and conferences, the return will not be subject to restocking fees and cannot be returned after 60 days.
  • Returned titles must be in print and in re-saleable condition.
  • All merchandise (i.e., posters, bookmarks, clothing, tote bags, etc.) sales are final. Returns of merchandise will not be accepted unless they are defective or are damaged in transit.
  • All damaged items must be reported within 10 days of receipt to be eligible for credit.
  • All returns must be sent prepaid to The Library Marketplace.
  • For returns against accounts paid by cheque or EFT, credits issued are valid for 365 days (1 year) from the date of issue and will be applied to outstanding balances.