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Filled with real life stories that illustrate the effectiveness of Dowd’s approach, this one-of-a-kind guide will empower library staff to treat homeless individuals with dignity.
Ryan J. Dowd
208 pages7" x 10"
"After experiencing a critical incident with a transient individual at our library, I knew my staff and I needed more training on how to react mindfully, so that we were respecting the individual while keeping ourselves and our other patrons safe. I signed up for Ryan Dowd's webinar on working with individuals experiencing homelessness in libraries and read his book on the same topic. His empathy-driven approached resonated with my existing value system and gave me practical tools I could start using immediately. The poignant vignettes peppered throughout the text gave me confidence that these tried-and-true methods were provided by someone working in the trenches on a daily basis, not sprouting lofty ideas from a comfortable office that would fall apart under the pressure of real-world library work. I haven't looked back.”
— Jenn Carson, Library Director, L.P. Fisher Public Library, Woodstock, New Brunswick, Canada