{"id":10519722188,"title":"Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution, 7\/e","handle":"seaet7tywps-fac","description":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eTim Buckley Owen\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eISBN-13: 9781783301935\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e192 pages • 6 x 9\u003cbr\u003e\u003cstrong\u003eYear Published: 2017\u003c\/strong\u003e \u003c\/p\u003e\u003cp\u003eWhen people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.\u003cbr\u003e\u003cbr\u003e\u003cem\u003eSuccessful Enquiry Answering Every Time\u003c\/em\u003e is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.\u003cbr\u003e\u003cbr\u003eNow in its seventh edition, this book is fully updated to cover new skills, such as\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eemploying critical thinking to manipulate, categorize; and prioritize raw search results;\u003c\/li\u003e\n\u003cli\u003eusing strategic reading and abstracting techniques to identify and summarize the essential information the enquirer needs from the retrieved documents;\u003c\/li\u003e\n\u003cli\u003edrawing on established storytelling practice to present research results effectively, whether orally or in writing; and\u003c\/li\u003e\n\u003cli\u003eworking to the POWER model: plan, organize, write, edit, review.\u003c\/li\u003e\n\u003c\/ul\u003eThis book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centers who are dealing with information enquiries, processing transactions or troubleshooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.","published_at":"2017-04-28T08:08:16-12:00","created_at":"2017-04-28T08:08:16-12:00","vendor":"Facet Publishing UK","type":"Book","tags":["Publisher_Facet Publishing UK","Subject_Information Literacy"],"price":10500,"price_min":10500,"price_max":10500,"available":false,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":38668533772,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9781783301935","requires_shipping":true,"taxable":true,"featured_image":null,"available":false,"name":"Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution, 7\/e","public_title":null,"options":["Default Title"],"price":10500,"weight":500,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":null}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781783301935.jpeg?v=1533237671"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781783301935.jpeg?v=1533237671","options":["Title"],"content":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eTim Buckley Owen\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eISBN-13: 9781783301935\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e192 pages • 6 x 9\u003cbr\u003e\u003cstrong\u003eYear Published: 2017\u003c\/strong\u003e \u003c\/p\u003e\u003cp\u003eWhen people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.\u003cbr\u003e\u003cbr\u003e\u003cem\u003eSuccessful Enquiry Answering Every Time\u003c\/em\u003e is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.\u003cbr\u003e\u003cbr\u003eNow in its seventh edition, this book is fully updated to cover new skills, such as\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eemploying critical thinking to manipulate, categorize; and prioritize raw search results;\u003c\/li\u003e\n\u003cli\u003eusing strategic reading and abstracting techniques to identify and summarize the essential information the enquirer needs from the retrieved documents;\u003c\/li\u003e\n\u003cli\u003edrawing on established storytelling practice to present research results effectively, whether orally or in writing; and\u003c\/li\u003e\n\u003cli\u003eworking to the POWER model: plan, organize, write, edit, review.\u003c\/li\u003e\n\u003c\/ul\u003eThis book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centers who are dealing with information enquiries, processing transactions or troubleshooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries."}

Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution, 7/e

Product Description
Maximum quantity available reached.

Tim Buckley Owen

ISBN-13: 9781783301935

192 pages • 6 x 9
Year Published: 2017

When people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.

Now in its seventh edition, this book is fully updated to cover new skills, such as

  • employing critical thinking to manipulate, categorize; and prioritize raw search results;
  • using strategic reading and abstracting techniques to identify and summarize the essential information the enquirer needs from the retrieved documents;
  • drawing on established storytelling practice to present research results effectively, whether orally or in writing; and
  • working to the POWER model: plan, organize, write, edit, review.
This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centers who are dealing with information enquiries, processing transactions or troubleshooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.
Sku: 9781783301935

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