{"id":8329708678,"title":"Leading Libraries: How to Create a Service Culture","handle":"ll-htcsc","description":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eWyoma vanDuinkerken \u0026amp; Wendi Arant Kaspar \u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838913123\u003c\/p\u003e\n\u003cp\u003e224 pages • 6 x 9 \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2016\u003c\/p\u003e\n\u003cp\u003eQuality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals\u003c\/li\u003e\n\u003cli\u003eShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountability\u003c\/li\u003e\n\u003cli\u003eDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training\u003c\/li\u003e\n\u003cli\u003eHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning\u003c\/li\u003e\n\u003cli\u003eDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevant\u003c\/li\u003e\n\u003c\/ul\u003e\nThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.","published_at":"2016-08-31T04:27:26-12:00","created_at":"2016-08-31T04:27:26-12:00","vendor":"ALA Editions","type":"Book","tags":["Publisher_ALA Editions","Subject_Management \u0026 Administration"],"price":9100,"price_min":9100,"price_max":9100,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":27880025158,"title":"Default","option1":"Default","option2":null,"option3":null,"sku":"9780838913123","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Leading Libraries: How to Create a Service Culture","public_title":null,"options":["Default"],"price":9100,"weight":200,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":"9780838913123"}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838913123.jpg?v=1533237075"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838913123.jpg?v=1533237075","options":["Title"],"content":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eWyoma vanDuinkerken \u0026amp; Wendi Arant Kaspar \u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838913123\u003c\/p\u003e\n\u003cp\u003e224 pages • 6 x 9 \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2016\u003c\/p\u003e\n\u003cp\u003eQuality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals\u003c\/li\u003e\n\u003cli\u003eShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountability\u003c\/li\u003e\n\u003cli\u003eDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training\u003c\/li\u003e\n\u003cli\u003eHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning\u003c\/li\u003e\n\u003cli\u003eDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevant\u003c\/li\u003e\n\u003c\/ul\u003e\nThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader."}

Leading Libraries: How to Create a Service Culture

Product Description
Maximum quantity available reached.

Wyoma vanDuinkerken & Wendi Arant Kaspar

ISBN-13: 9780838913123

224 pages • 6 x 9 
Year Published: 2016

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by

  • Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals
  • Showing ways to build rapport and trust within an organization, and how to balance encouragement with accountability
  • Detailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training
  • Helping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning
  • Discussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevant
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Sku: 9780838913123
Vendor: ALA Editions

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