{"id":9695954828,"title":"Effective Difficult Conversations: A Step-by-Step Guide","handle":"effective-difficult-conversations-a-step-by-step-guide","description":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003e\u003cspan class=\"Headings\"\u003eCatherine Soehner and Ann Darling\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838914953\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e128 pages • 6 x 9 \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2017\u003c\/p\u003e\n\u003cp\u003eIn an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eproactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;\u003c\/li\u003e\n\u003cli\u003eprepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;\u003c\/li\u003e\n\u003cli\u003ediffuse volatile emotions by maintaining a calm, measured approach;  and\u003c\/li\u003e\n\u003cli\u003efollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIllustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.\u003c\/p\u003e","published_at":"2017-02-15T06:18:00-12:00","created_at":"2017-02-15T06:21:21-12:00","vendor":"ALA Editions","type":"Book","tags":["Publisher_ALA Editions","Subject_Human Resources \u0026 Communication","Subject_Management \u0026 Administration"],"price":5300,"price_min":5300,"price_max":5300,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":34405978508,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9780838914953","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Effective Difficult Conversations: A Step-by-Step Guide","public_title":null,"options":["Default Title"],"price":5300,"weight":170,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":"9780838914953"}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838914953.jpeg?v=1533237432"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838914953.jpeg?v=1533237432","options":["Title"],"content":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003e\u003cspan class=\"Headings\"\u003eCatherine Soehner and Ann Darling\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838914953\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e128 pages • 6 x 9 \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2017\u003c\/p\u003e\n\u003cp\u003eIn an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. 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Effective Difficult Conversations: A Step-by-Step Guide

Product Description
Maximum quantity available reached.

Catherine Soehner and Ann Darling

ISBN-13: 9780838914953

128 pages • 6 x 9
Year Published: 2017

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to

  • proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;
  • prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;
  • diffuse volatile emotions by maintaining a calm, measured approach;  and
  • follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Sku: 9780838914953
Vendor: ALA Editions

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