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Aaron Schmidt and Amanda Etches
ISBN-13: 9780838912263
216 pages • 6 x 9 Year Published: 2014
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it’s bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library’s members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book’s
Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.