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{"id":8141450054,"title":"Stellar Customer Service: Training Library Staff to Exceed Expectations","handle":"stellar-customer-service","description":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eedited by Carolynn Rankin and Avril Brock\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9781440840760\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e176 pages • 6⅛ x 9¼ \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2016\u003c\/p\u003e\n\u003cp\u003eFrom librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. \u003c\/p\u003e\n\u003cp\u003eCustomer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.\u003c\/p\u003e\n\u003cp\u003eEach chapter of \u003cem\u003eStellar Customer Service: Training Library Staff to Exceed\u003c\/em\u003e provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.\u003c\/p\u003e","published_at":"2016-08-19T13:51:00-04:00","created_at":"2016-08-19T13:51:02-04:00","vendor":"Libraries Unlimited","type":"Book","tags":["Publisher_Libraries Unlimited","Subject_Management \u0026 Administration"],"price":7700,"price_min":7700,"price_max":7700,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":26926529094,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9781440840760","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Stellar Customer Service: Training Library Staff to Exceed Expectations","public_title":null,"options":["Default Title"],"price":7700,"weight":1000,"compare_at_price":null,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"continue","barcode":"9781440840760"}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781440840760.jpg?v=1533234302"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781440840760.jpg?v=1533234302","options":["Title"],"content":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eedited by Carolynn Rankin and Avril Brock\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9781440840760\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e176 pages • 6⅛ x 9¼ \u003cbr\u003e\u003cstrong\u003eYear Published:\u003c\/strong\u003e 2016\u003c\/p\u003e\n\u003cp\u003eFrom librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. \u003c\/p\u003e\n\u003cp\u003eCustomer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.\u003c\/p\u003e\n\u003cp\u003eEach chapter of \u003cem\u003eStellar Customer Service: Training Library Staff to Exceed\u003c\/em\u003e provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.\u003c\/p\u003e"}

Stellar Customer Service: Training Library Staff to Exceed Expectations

Product Description
Maximum quantity available reached.

edited by Carolynn Rankin and Avril Brock

ISBN-13: 9781440840760

176 pages • 6⅛ x 9¼
Year Published: 2016

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. 

Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.

Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.

Sku: 9781440840760

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