{"id":10519719756,"title":"Getting Started in Service Design: A How-To-Do-It Manual For Librarians","handle":"gssdhtdim-ans","description":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eJoe J. Marquez and Annie Downey\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eISBN-13: 9780838915646 \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e112 pages • 8½ x 11\u003cbr\u003e\u003cstrong\u003eYear Published: 2017\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eService design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eintroduces the service design concept, what it is used for, and how it can benefit every institution;\u003c\/li\u003e\n\u003cli\u003eincludes a checklist for determining if service design is the best approach;\u003c\/li\u003e\n\u003cli\u003edescribes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a “thick description” of the library’s users and behavior;\u003c\/li\u003e\n\u003cli\u003eexplains the importance of making assessment part of the fabric of the library, and offers tools following through;\u003c\/li\u003e\n\u003cli\u003ereviews real-life examples of implemented service design, spotlighting how students and researchers use library services;\u003c\/li\u003e\n\u003cli\u003eprovides templates for documenting service design; and\u003c\/li\u003e\n\u003cli\u003eoffers advice for moving forward and managing change.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.\u003c\/p\u003e","published_at":"2017-04-28T16:08:12-04:00","created_at":"2017-04-28T16:08:12-04:00","vendor":"ALA Neal-Schuman","type":"Book","tags":["Publisher_ALA Neal-Schuman","Subject_Management \u0026 Administration"],"price":7800,"price_min":7800,"price_max":7800,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":38668524364,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9780838915646 ","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Getting Started in Service Design: A How-To-Do-It Manual For Librarians","public_title":null,"options":["Default Title"],"price":7800,"weight":500,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838915646.jpeg?v=1533237649"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838915646.jpeg?v=1533237649","options":["Title"],"content":"\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eJoe J. Marquez and Annie Downey\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eISBN-13: 9780838915646 \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e112 pages • 8½ x 11\u003cbr\u003e\u003cstrong\u003eYear Published: 2017\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eService design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. 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Getting Started in Service Design: A How-To-Do-It Manual For Librarians

Product Description
Maximum quantity available reached.

Joe J. Marquez and Annie Downey

ISBN-13: 9780838915646 

112 pages • 8½ x 11
Year Published: 2017

Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual

  • introduces the service design concept, what it is used for, and how it can benefit every institution;
  • includes a checklist for determining if service design is the best approach;
  • describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a “thick description” of the library’s users and behavior;
  • explains the importance of making assessment part of the fabric of the library, and offers tools following through;
  • reviews real-life examples of implemented service design, spotlighting how students and researchers use library services;
  • provides templates for documenting service design; and
  • offers advice for moving forward and managing change.

This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.

Sku: 9780838915646 

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