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Assessing Service Quality: Satisfying the Expectations of Library Customers, 3/e
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Wordplay for Kids: A Sourcebook of Poems, Rhymes, and Read-Alouds
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Reinventing Reference: How Libraries Deliver Value in the Age of Google
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The Whole Library Handbook: Teen Services
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Coteaching Reading Comprehension Strategies in Elementary School Libraries: Maximizing Your Impact
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Fundamentals of Children's Services, 2/e
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Staff Development: A Practical Guide, 4/e
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