{"id":8329670086,"title":"The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services","handle":"qi-mails","description":"edited by Sarah Anne Murphy \u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838911730 200 pages \u003cbr\u003e 6 x 9 \u003cbr\u003e 2013\u003cp\u003eA library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume \u003c\/p\u003e \u003cul\u003e \u003cli\u003eLooks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful\u003c\/li\u003e \u003cli\u003eDescribes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000  \u003c\/li\u003e \u003cli\u003eExamines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eSummarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.\u003c\/p\u003e","published_at":"2016-08-31T12:25:36-04:00","created_at":"2016-08-31T12:25:36-04:00","vendor":"ALA Editions","type":"Book","tags":["Publisher_ALA Editions","Subject_Management \u0026 Administration"],"price":9100,"price_min":9100,"price_max":9100,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":27879862854,"title":"Default","option1":"Default","option2":null,"option3":null,"sku":"9780838911730","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services","public_title":null,"options":["Default"],"price":9100,"weight":250,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":"9780838911730"}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838911730.jpg?v=1533236932"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9780838911730.jpg?v=1533236932","options":["Title"],"content":"edited by Sarah Anne Murphy \u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780838911730 200 pages \u003cbr\u003e 6 x 9 \u003cbr\u003e 2013\u003cp\u003eA library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume \u003c\/p\u003e \u003cul\u003e \u003cli\u003eLooks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful\u003c\/li\u003e \u003cli\u003eDescribes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000  \u003c\/li\u003e \u003cli\u003eExamines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eSummarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.\u003c\/p\u003e"}

The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services

Product Description
Maximum quantity available reached.
edited by Sarah Anne Murphy ISBN-13: 9780838911730 200 pages 
 6 x 9 
 2013

A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume 

  • Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful
  • Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000  
  • Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada 

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Sku: 9780838911730
Vendor: ALA Editions

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