Crisis Communications: Communicating with Consistency and Transparency

Product Description

About this Session:

Unprecedented times call for clear, consistent, honest communication with all parties – staff, customers, City partners, Council members, Library Boards and the media. 

This webinar will review decision-making, managing risk, rallying staff, messaging service changes, closures, moving to and promotion of online programming and services, and coordination of re-opening processes and messaging.

Join Hamilton Public Library’s Paul Takala, CEO, and Shelley McKay, Manager, Communications to learn more about how, what and when to communicate during challenging times. 

 In this session, participants will learn: 

  • How to ensure consistent coordinated and appropriate communication;
  • How to communicate with staff (in-office or remote) and circulation policies when returning to work; 
  • And more!

About the Presenters:

Paul Takala is Chief Librarian/CEO, Hamilton Public Library. During his 25 years in libraries, Paul has focused on using technology innovation and collaborative leadership to increase the impact of public libraries in ways that are both sustainable and ethical. He held several technology leadership positions at the Hamilton Public Library before becoming Chief Librarian/CEO in 2012. Paul graduated from the University of Toronto with a Master of Library Science (1994). Paul is currently Chair of Canada’s National Heritage Digital Strategy (NHDS) Steering Committee and Past Chair of Canadian Urban Library Council (CULC) and the Canadian Federation of Library Associations (CFLA).

Shelley McKay is a marketing and fundraising executive with 25 years of communications leadership with organizations across the US and Canada. Shelley joined Hamilton Public Library (HPL) in 2018 to manage the Library’s communications and outreach initiatives for the system. Prior to joining HPL, she built and managed brands for agencies, non-profit organizations and corporations. Shelley serves on community and professional association Boards and is a frequent speaker at industry conferences.

    Sku: EI020420N-1
    Maximum quantity available reached.

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