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FAQs

Frequently Asked Questions

Q. Who can accumulate points?

A. Only members of the Ontario Library Association are eligible to accumulate points on their purchases.

Q. I'm a member! How do I get points?

A. You earn 10 points for every $5.00 spent in The Library Marketplace. There are some restrictions on what products are eligible for points, so we've made it easy by showing you the point value on the product detail pages.

Q. How many points do I have to accumulate before I get a reward?

A. 10,000 points is the base level for a reward.

Points      Reward 
 10,000      $10.00 
 10,001 - 50,000      $25.00
 50,001 - 100,000      $45.00 
 100,001 - 250,000      $100.00 
 Over 250,000      $250.00 

Q. 10,000 seems like a lot of points. How can I accumulate points faster?

A. You will be able to receive bonus points on special offers and we will have quarterly bonus point events.

Q. You said there were some restrictions on products not offering points. Any other exclusions?

A. Points will not be awarded on shipping/handling charges, taxes, or any other administration fees.

Q. How do I redeem my points?

A. We'll send you an email when you have reached each level. If you would like to redeem your points at that time, let us know and we will send you a promotion code to use on your next purchase.