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{"id":155323596825,"title":"The Evaluation and Measurement of Library Services, 2nd Edition","handle":"eva-meas","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eby Joseph R. Matthews\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eForeword by Lisa Hinchliffe\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e9781440855368\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e446 pages\u003c\/p\u003e\n\u003cp\u003e7\" x 10\"\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eIn today's competitive marketplace, improving library services and conveying how libraries make a difference are more important than ever. This book offers practical advice backed by solid research on virtually every aspect of evaluation, enabling readers to drive service improvements from reference and interlibrary loan to eBooks and social media.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp id=\"dnn_ctr936_ProductView_keynoteP\" class=\"prod-sales-hook\"\u003eThis guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.\u003c\/p\u003e\n\u003cp id=\"dnn_ctr936_ProductView_narrativeP\"\u003eIt's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes.\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e\u003cbr\u003eThe book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy.\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e\u003cbr\u003eThe author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.\u003c\/p\u003e\n\u003ch3 id=\"dnn_ctr936_ProductView_featuresH3\" class=\"prod-features-h3\"\u003eFeatures\u003c\/h3\u003e\n\u003cul id=\"dnn_ctr936_ProductView_featuresUL\" class=\"prod-features-li\"\u003e\n\u003cli\u003e\u003cspan\u003eHelps librarians to thoroughly examine their libraries' services toward making improvements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEnables librarians to answer with authority the question \"what difference do we make?\"\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eExplains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOffers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","published_at":"2018-01-04T18:20:27-05:00","created_at":"2018-01-04T18:20:27-05:00","vendor":"Libraries Unlimited","type":"Book","tags":["ABC-Clio","Publisher_Libraries Unlimited","Subject_Management \u0026 Administration"],"price":8450,"price_min":8450,"price_max":8450,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":1305222250521,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9781440855368","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"The Evaluation and Measurement of Library Services, 2nd Edition","public_title":null,"options":["Default Title"],"price":8450,"weight":300,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781440855368.jpg?v=1533238190"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1418\/6818\/products\/9781440855368.jpg?v=1533238190","options":["Title"],"content":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eby Joseph R. Matthews\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003cspan style=\"color: #741b47;\"\u003e\u003cstrong\u003eForeword by Lisa Hinchliffe\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e9781440855368\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e446 pages\u003c\/p\u003e\n\u003cp\u003e7\" x 10\"\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eIn today's competitive marketplace, improving library services and conveying how libraries make a difference are more important than ever. This book offers practical advice backed by solid research on virtually every aspect of evaluation, enabling readers to drive service improvements from reference and interlibrary loan to eBooks and social media.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp id=\"dnn_ctr936_ProductView_keynoteP\" class=\"prod-sales-hook\"\u003eThis guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.\u003c\/p\u003e\n\u003cp id=\"dnn_ctr936_ProductView_narrativeP\"\u003eIt's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes.\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e\u003cbr\u003eThe book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy.\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e\u003cbr\u003eThe author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.\u003c\/p\u003e\n\u003ch3 id=\"dnn_ctr936_ProductView_featuresH3\" class=\"prod-features-h3\"\u003eFeatures\u003c\/h3\u003e\n\u003cul id=\"dnn_ctr936_ProductView_featuresUL\" class=\"prod-features-li\"\u003e\n\u003cli\u003e\u003cspan\u003eHelps librarians to thoroughly examine their libraries' services toward making improvements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEnables librarians to answer with authority the question \"what difference do we make?\"\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eExplains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOffers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e"}

The Evaluation and Measurement of Library Services, 2nd Edition

Product Description
Maximum quantity available reached.

by Joseph R. Matthews
Foreword by Lisa Hinchliffe

9781440855368

446 pages

7" x 10"

In today's competitive marketplace, improving library services and conveying how libraries make a difference are more important than ever. This book offers practical advice backed by solid research on virtually every aspect of evaluation, enabling readers to drive service improvements from reference and interlibrary loan to eBooks and social media.

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.

It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. 

The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. 

The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Features

  • Helps librarians to thoroughly examine their libraries' services toward making improvements
  • Enables librarians to answer with authority the question "what difference do we make?"
  • Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services
  • Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult
Sku: 9781440855368

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